BretuneTech Services
Remote Network Support for South African Businesses
When the network is down and a site visit would take hours, we connect securely, stabilise the incident, and leave you with clear next steps.
Remote support covers ISP outages triage, Wi-Fi controller issues, MikroTik/firewall misconfigurations, VPN failures, and “it worked yesterday” regressions.
We use approved remote tools, confirm scope before changing production gear, and document what we did. If the fault needs hands on site, we say so early and can arrange a Cape Town visit.
Available nationwide for devices we can reach over the internet or via a temporary hotspot. Ideal for SMEs without a full-time IT person on every campus.
Who it's for
Teams that need quick help without waiting for a truck roll
How we work
Intake → remote diagnose → fix or escalate → summary
Pricing guidance
Incidents are usually billed as a remote session block after a short intake. Ongoing retainer options are available for businesses that want priority response.
Frequently asked questions
How fast can you start?
Same-business-day for many incidents when someone on site can grant access. Critical outages get prioritised — WhatsApp or call to escalate.
Is remote support secure?
We use encrypted sessions, least-privilege access, and end the session when work is done. We never ask for unrelated passwords in chat.
Service area
On-site work across Cape Town and the Western Cape. Remote support nationwide.
Cape Town coverage details →